How can I return a product I purchased without registering?
You can return the item free of charge from any MNG Cargo branch without needing a return code by using our MNG Cargo customer code and company name.
(MNG Cargo Customer Code: 2313356562, Company Name: MES93 TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ)
Use the delivery address on your invoice or the following address:
MES93 TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, ESENTEPE MAH. TALAT PAŞA CAD. NO: 5, INTERIOR DOOR NO: 1, ŞİŞLİ/ISTANBUL.
Once the product reaches us, your refund will be initiated according to your payment method.
How can I exchange a product I purchased?
We do not offer exchanges for different products. Only size exchanges are accepted. You can send your product for a size exchange without needing a code. Just include a note in the package with your request and the desired size. Send it free of charge from any MNG Cargo branch using our MNG Cargo customer code and company name.
Use the invoice address or the following:
MES93 TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, ESENTEPE MAH. TALAT PAŞA CAD. NO: 5, INTERIOR DOOR NO: 1, ŞİŞLİ/ISTANBUL.
Once your item arrives, your exchange will be processed and the new package will be shipped within 2–4 business days.
Do I pay for return shipping?
No. Standard returns are free of charge.
How many days do I have to return a product?
According to the Consumer Protection Law, you have 14 business days from the delivery date to return a product without giving any reason.
I canceled my order. When and how will I get my refund?
Once you cancel your order, you will receive an email confirmation. Your refund will be processed according to your payment method. The time it takes to appear in your account depends on your bank’s procedures.
How are refunds handled for installment payments?
If you paid in installments, your refund will be credited to your card in monthly installments. This is determined by your bank’s policies and timing.
When will I see my refund in my account?
After verifying that returned products meet the return conditions, your refund will be processed and you'll be notified via email. The time it takes to appear in your account depends on your bank.
What are the return conditions?
Products must be unused and unaltered, returned within 14 business days of the invoice date, and include the invoice or receipt. Returned items will be reviewed by our team and approved accordingly (usually within 2 to 5 business days).
Make sure the original packaging is undamaged and the product hasn’t been used. Only items not damaged due to customer misuse will be accepted.
GENERAL
By placing an order through this website, you agree to the preliminary information form and distance sales contract presented to you.
Buyers are subject to the Consumer Protection Law No. 6502 and the Distance Sales Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws.
Shipping costs are paid by the buyer.
Each product is delivered within a maximum of 30 days unless otherwise specified. If not delivered, the buyer may cancel the contract.
Products must be delivered completely and in accordance with the features specified in the order, along with any applicable documents such as warranty cards or manuals.
If delivery becomes impossible, the seller must notify the buyer in writing within 3 days and issue a full refund within 14 days.
IF PAYMENT IS NOT MADE:
If the buyer does not pay or the transaction is canceled in bank records, the seller is not obligated to deliver the product.
UNAUTHORIZED USE OF CREDIT CARD:
If, after delivery, it is determined that the credit card used was unauthorized and the bank does not pay the seller, the buyer must return the product to the seller within 3 days at the seller’s expense.
DELAYS DUE TO UNFORESEEN CIRCUMSTANCES:
If unforeseen circumstances prevent timely delivery, the buyer will be informed. The buyer may choose to cancel, replace, or delay the order.
If canceled, the refund is processed within 14 days. If paid by credit card, the bank may take 2–3 weeks to reflect the refund.
BUYER'S DUTY TO INSPECT:
The buyer must inspect the product before accepting it. If damaged or defective, it should not be accepted from the courier. Once accepted, it is considered to be delivered in good condition. The product must be kept safe and unused if the buyer intends to exercise the right of withdrawal. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL
The buyer has the right to withdraw from the contract within 7 days from the delivery date without any legal or penal liability and without giving a reason, by notifying the seller via the contact information below.
SELLER CONTACT INFORMATION FOR WITHDRAWAL:
Company Name: MES93 TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Email: [email protected]
WITHDRAWAL PERIOD:
For services, the 7-day withdrawal period starts from the contract date. If the service has begun with the buyer’s approval before the withdrawal period ends, the right of withdrawal cannot be used.
Costs related to withdrawal are the responsibility of the seller.
To exercise the right of withdrawal, the seller must be notified in writing (registered mail, fax, or email) within 7 days, and the product must not have been used in any way as outlined under “Non-Returnable Products.”